Customer Information
Returns & Refunds
We want you to be confident when ordering from Medieval Armors. Please review the following information before placing your order.
Before Requesting a Return
Please contact us before sending any product back. We will provide instructions for the return and confirm whether the order is eligible for a return or refund.
Return Period and Eligibility
Customers may request a return within 14 days of delivery. This policy applies to customers in all countries where we sell, subject to any additional or longer rights required by applicable consumer law.
We accept return requests for both defective and non-defective products. For change-of-mind returns, products must be new, unused, undamaged and in their original condition.
Please contact us before sending a product back. Returns should be sent by mail using the return instructions and return label included in the package.
Standard Products
Standard products may be returned within the 14-day return period if they are new, unused, undamaged and returned in their original condition, subject to applicable law.
Products that have been used, altered, damaged or modified after delivery may not qualify for a change-of-mind return. This does not limit any rights you may have for defective or incorrectly supplied products.
Contact us before shipping anything back so we can confirm the return instructions and eligibility.
Important
Custom-Sized Armor
Custom-sized or made-to-measure products are prepared specifically according to the measurements or specifications provided by the customer.
Custom-sized and made-to-measure armor follows the same return procedure and 14-day return period as standard products, subject to any mandatory rights or exceptions under applicable consumer law.
Please carefully review your measurements and order details before confirming a custom order.
If you believe a custom product has been made incorrectly or does not correspond to the confirmed specifications, contact us as soon as possible so we can review the issue.
Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.
Please include your order number and clear photographs showing the condition of the package and product. This helps us investigate the issue and determine the appropriate solution.
Refunds
Once we receive the returned parcel and approve the return, we will process the refund within 5 days. Refunds will normally be issued to the original payment method where possible.
After processing, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
We do not charge a restocking fee. Any original delivery charges or other fees will be handled in accordance with applicable consumer law.
Return Shipping
A free return label is included in the package for returning eligible products by mail. There is no return shipping charge to the customer when using the supplied label. For defective or incorrectly supplied products, we will also meet any additional obligations required by applicable law.
Exchanges
We do not offer direct exchanges. If you want a different product, please request a return under this policy and place a new order separately after your return has been approved. All applicable consumer rights remain unaffected.
How to Contact Us
To request a return, report a damaged product or ask about a refund, contact us with your order number and a description of the issue.
Contact Support